Please see below for a list of frequently asked question and technical advice on our products and services

Ordering

How do I place an order?

Click on the buy online button and you will be directed to our online store.  Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order

How long will delivery take?

We normally despatch your order within 24 hours of receipt of payment (allow 10 days for cheques to clear). International orders are generally received in under 21 days. You will be notified within 24 hours if any items are out of stock

Are your products guaranteed?

Power tools and equipment are produced in Germany by Eibenstock; larger equipment and machines are produced in the UK and Europe. Refina labelled powered tools and equipment are backed with a year's guarantee and full spares service

Hand tools and trowels are produced in Germany, the UK, Europe and America and are stocked for their quality and durability

Can I amend my order once it has been submitted?

If you call the sales team as soon as possible we should be able to help you with your amendments as long as the parcel hasn't left already. Our opening times are Mon -Thurs 8.30am – 5.00pm, Fri 8.30am - 4.30pm

Can I track my order?

We despatch all our orders via courier. Once your order has been shipped you will be notified via email or via text with your delivery information and your tracking number

Can I have my order delivered to a different address?

Unfortunately all web orders have to be delivered to the card holders address

Returns

How do I return an item?

We work hard to ensure that all of our products reach you in the best condition, but in the event of a damaged item or if an item is not suitable for you, we make it easy for you to return.
Simply call our sales team and advise them which items you would like to return. They can either arrange collection or send you a returns form with instructions on taking your parcel to your local collection store. For more information please click here

All refunds will be made as soon as your goods are checked in at our returns centre, usually within 10 working days.
Please note that your statutory rights are not affected by the above guidelines.

Products

Do you offer a repair service?

Yes we do. Simply call 01202 632270 to arrange collection of your machine. We do need payment up front to cover the costs of collection and re-delivery and also the first hour of labour. If any parts are needed you will contacted and advised before we complete the repair

What is the correct mix for mixing multi-finish?

To achieve optimum mix, refer to material manufacturer's instructions

What range of mixers do you offer?

Our Megamixers are hand held mixers with different handles for ease of use and different size motors, for our full range click here
We also supply Rotamixers which are compact rotary mixers for mixing liquids and heavey materials and our RMX Rotamixers have larger capacity drums which are more suitable for dry and bulk mixes. Our largest mixer is the Roller Pan Mixer which is ideal for mixing lime mortars and plasters, horse hair plaster and crush and rework old and reclaimed materials

Can you help me choose an appropriate mixing paddle for my material?

Please refer to our paddle selection chart

How can I check if my material is suitable to be pumped?

If your material cannot be pumped through a hand gun it will not be suitable for a machine pump

What range of spray equipment do you offer?

REFINA air powered spray equipment is designed to compliment our range of mixers and to apply decorative coatings, textures, cements, mortars, plasters and renders
There is equipment for applying Sandtex, masonry paints and external coatings, Artex and textures, Portaflek and multi fleck, internal paints and emulsion, hardwall and projection plasters, fireproofing and intumescent coatings, tyrolean and external wall textures, render, tanking and waterproofing finishes

What is the difference between free air delivery and air displacement on compressors?

Answer to come...

What range of surface preparation equipment do you offer?

We supply a range of German built Prep machines. 
Paint Strippers for stripping off paint and textured coatings, cleaning brick, masonry and stone, preparing concrete and render.
Surface Scabblers for scabbling concrete & stone, keying back plaster & render, descaling marine structures & removing rust.
Diamond Planer-Grinders for grinding and reducing concrete, latex and screed; levelling and smoothing floors, stone and curbs, as well as removing carpet adhesive, bitumens & waterproofers.
Diamond Polishers for smoothing and polishing stone, marble, granite and terrazzo.

What machine would be most suitable for removing paint without damaging brickwork?

There are two questions here
Firstly what type is the brick and the surface texture; secondly what is the paint and what condition do you require to leave the surface of the brick?
The most common request we get is how to remove a masonry paint from London brick (Flettons), getting back to the original. London brick is generally a smooth soft brick that can be sanded back using the EPO180H and Zec-PC masonry sanding disc (36 grit)
Paint cannot be Zec sanded from textured, sand faced, rustic or indented bricks. A sand blast unit is the only equipment alternative
There are numerous paints that may have been applied over many years. Smooth or sand finish masonry paint, including Sandtex and Weathershield, and older limewash paints can can be Zec sanded back quite easily. If there are many coats of old paint, use a coarser 16 or 24 grit Zec-PC to start with till the worst of it has been removed, then finish off with the 36 or 60 grit. This is the time to do the prep work gingerly as the abrasive disc will score the brick surface

What range of drilling equipment do you offer?

Wet diamond drills for drilling into reinforced concrete, tiles and stone. Large holes can be drilled in concrete when the drill is used with a drill rig

What is the benefit of a wet diamond drill over dry?

Diamond cores drills used dry without water feed are used for hand held drilling in brick and blockwork walls, often used by the heating, plumbing and ventilation trades. The drilling action in non impact, creating clean, accurate, large diameter holes with less vibration
Dust extraction pick ups and swivels can be used for dust free drilling
Water feed drills are mainly used for drilling accurate holes in reinforced concrete (with steel rebars) often in floors for installing pipework. Wet core drills are also used for natural stone and ceramic and porcelain tiles. The water acts as a lubricant and cooling agent
Typically the spec on the diamond core segments is different for brick and blockwork, reinforced steel and stone
It is not recommended to drill holes larger than 60mm diameter into reinforced concrete hand held

Up to what size hole can I drill in concrete handheld?

Experienced tradesmen can drill into brick and block with cores up to 6" (150mm)
For drilling into reinforced concrete the recommended safety stand is not to exceed a 60mm diameter core with a hand held drill. For drilling over 60mm use a drill with rig
It is recommended that diy users do not attempt to drill holes over 4 ½" (107mm)

I am producing a lot of dust and having to change my vacuum filter too often, causing downtime and strain on the motor, how can I avoid this?

We supply a pre-separator which removes up to 95% of the dust before it gets to the vac